---
title: Logging in for the first time
description: Follow the steps below if this is your first time logging in to eCoordinator
---

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# Logging in for the first time

## Follow the steps below if this is your first time logging in to eCoordinator

### **Log in to eCoordinator**

- Open your organization’s **eCoordinator login page**
- Enter your **User ID** and **password**

- Click **Login
  
  ![eC\_login](https://help.samaritan.com/hs-fs/hubfs/eC_login.png?width=594&height=505&name=eC_login.png)**

Note: When logging in for the first time, from a new browser, from a new computer, or after clearing your cache, you will need to disable your browser's pop-up blocker

### Disable your browser pop-up blocker

**Internet Explorer**  
*⚠️We recommend you **do not** use Internet Explorer as it poses a security issue and is eventually being phased out by Microsoft.*

- - - At the bottom of the login screen the pop-up permission window will appear
          - Click **Options for this site → Always allow**
          - Retype user ID and password
          - Click **Login**
          - If you see the Confirm to Continue message click **Login**

**Google Chrome**

- - - At the top of the login screen the pop-up permission window will appear
          - Click the **icon with a red X in the upper right corner of the screen**
          - Select **Always allow pop-ups and redirects from…**
          - Retype user ID and password
          - Click **Login**
          - If you see the Confirm to Continue message click **Login**

**Firefox**

- - - At the top of the login screen the pop-up permission window will appear
          - Click **Options → Allow pop-ups for...**
          - Retype user ID and password
          - Click **Login**
          - If you see the Confirm to Continue message click **Login**

### **Reset your password**

- Set a new password following the prompt

![eC\_Reset passwordv2](https://help.samaritan.com/hs-fs/hubfs/Articles/eC_Reset%20passwordv2.png?width=452&name=eC_Reset%20passwordv2.png)

- If you do not see the reset password prompt, go to **Account** → **Change User Info**

**![Change user info](https://help.samaritan.com/hs-fs/hubfs/Change%20user%20info.png?width=688&height=294&name=Change%20user%20info.png)**

- To reset password **type in your temporary password** in the **Old Password** field and your new password in the fields below. Change other user info as needed.
  
  ![eC\_Change User Info2](https://help.samaritan.com/hs-fs/hubfs/Articles/eC_Change%20User%20Info2.png?width=442&name=eC_Change%20User%20Info2.png)
- Click **OK** to save

 

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