--- title: Secure Messaging description: Secure Messaging --- [Skip to content](https://help.samaritan.com/new-feature-secure-email-#main-content) English Show submenu for translations [Submit a support request](https://help.samaritan.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.samaritan.com/tickets-view?hsLang=en) ![eCLogo.png\]](https://help.samaritan.com/hs-fs/hubfs/eCLogo.png?height=40&name=eCLogo.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a support request](https://help.samaritan.com/kb-tickets/new) - [Customer portal](https://help.samaritan.com/tickets-view) - Go to samaritan.com Go to samaritan.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Samaritan Help Center](https://help.samaritan.com/?hsLang=en) 2. [Messaging](https://help.samaritan.com/messaging?hsLang=en) # Secure Messaging   Note: This requires custom configuration. If you would like this feature, please reach out to your Account Manager or Support. **Secure Messaging** provides a protected digital "envelope" for sensitive conversations. Instead of sending private details directly through unencrypted email, this feature sends the **Volunteer** a notification with a secure link. To read the message, the volunteer must log in to their **eRecruiter** portal, ensuring that private information stays behind a password-protected wall. ### Configuring Secure Messaging To set up this feature, navigate to Administrative Options\>Secure Messaging:![Admin Options Secure Message](https://help.samaritan.com/hs-fs/hubfs/Admin%20Options%20Secure%20Message.png?width=670&height=524&name=Admin%20Options%20Secure%20Message.png) - Fill in all fields and click on Save before previewing your message. - As shown, you may use [mail merge](https://help.samaritan.com/send-an-email?hsLang=en) fields as needed when setting this up. This will be used when the Secure Message is sent to your recipient. - The following are the available mail merge fields: ![KB - Secure Message Mail Merge fields-2](https://help.samaritan.com/hs-fs/hubfs/KB%20-%20Secure%20Message%20Mail%20Merge%20fields-2.png?width=336&height=278&name=KB%20-%20Secure%20Message%20Mail%20Merge%20fields-2.png) - The Link to recruiter will automatically use your eRecruiter information. ### Sending a Secure Message To use this feature, when creating an [email](https://help.samaritan.com/send-an-email?hsLang=en), click on Send as Secure Message from the right-hand side, as shown: ![KB - Secure Message-1](https://help.samaritan.com/hs-fs/hubfs/KB%20-%20Secure%20Message-1.png?width=398&height=273&name=KB%20-%20Secure%20Message-1.png) The system will then send the recipient an email notifying them that they have a secure message and provide a link to retrieve it: ![KB - Secure Message notification](https://help.samaritan.com/hs-fs/hubfs/KB%20-%20Secure%20Message%20notification.png?width=670&height=253&name=KB%20-%20Secure%20Message%20notification.png) The recipient will then follow the link, log into their dashboard, and then see the secured message on the screen: ![KB - Secure Message Dashboard](https://help.samaritan.com/hs-fs/hubfs/KB%20-%20Secure%20Message%20Dashboard.png?width=670&height=281&name=KB%20-%20Secure%20Message%20Dashboard.png) More info: - **Automatic Encryption:** It does not automatically turn every email into a secure one; the **Coordinator** must manually select the "Send as Secure Email" option in **eC**. - **External Replies:** It does not allow **volunteer** to reply securely from their personal email inbox (Gmail, Outlook, etc.); they must be logged into **eRecruiter** to respond. - **Attachment Security:** Attachments are not supported in secure emails at this time.   - [What's New](https://help.samaritan.com/whats-new?hsLang=en) - [Getting Started](https://help.samaritan.com/getting-started?hsLang=en#main-content) - [Account Basics & Setup](https://help.samaritan.com/getting-started?hsLang=en#account-basics-setup) - [Product Orientation & Basic Navigation](https://help.samaritan.com/getting-started?hsLang=en#product-orientation-basic-navigation) - [Record Management](https://help.samaritan.com/getting-started?hsLang=en#record-management) - [Reports](https://help.samaritan.com/reports?hsLang=en) - [Email & Text Messaging](https://help.samaritan.com/email-text-messaging?hsLang=en#main-content) - [Troubleshooting](https://help.samaritan.com/email-text-messaging?hsLang=en#troubleshooting) - [Automated Emails](https://help.samaritan.com/email-text-messaging?hsLang=en#automated-emails) - [Opportunities](https://help.samaritan.com/opportunities?hsLang=en) - [Grids & Filters](https://help.samaritan.com/grids-filters?hsLang=en) - [Log Book](https://help.samaritan.com/log-book?hsLang=en) - [Scheduling](https://help.samaritan.com/scheduling?hsLang=en) - [Volunteers](https://help.samaritan.com/volunteers?hsLang=en) - [Surveys](https://help.samaritan.com/surveys?hsLang=en#main-content) - [Build a survey](https://help.samaritan.com/surveys?hsLang=en#build-a-survey) - [Sign-In Stations](https://help.samaritan.com/sign-in-stations?hsLang=en#main-content) - [Sign-In Station Basics & Setup](https://help.samaritan.com/sign-in-stations?hsLang=en#sign-in-station-basics-setup) - [How to build a Sign-In Station](https://help.samaritan.com/sign-in-stations?hsLang=en#how-to-build-a-sign-in-station) - [Attach a Sign-In Station to a Service Opportunity](https://help.samaritan.com/sign-in-stations?hsLang=en#attach-a-sign-in-station-to-a-service-opportunity) - [View and share a Sign-In Station](https://help.samaritan.com/sign-in-stations?hsLang=en#view-and-share-a-sign-in-station) - [Managing Sign-In Stations](https://help.samaritan.com/sign-in-stations?hsLang=en#managing-sign-in-stations) - [Troubleshooting Sign-In Stations](https://help.samaritan.com/sign-in-stations?hsLang=en#troubleshooting-sign-in-stations) - [New Features for the Sign-In Station](https://help.samaritan.com/sign-in-stations?hsLang=en#new-features-for-the-sign-in-station) - [Advanced Topics](https://help.samaritan.com/advanced-topics?hsLang=en#main-content) - [User Defined Fields (UDFs)](https://help.samaritan.com/advanced-topics?hsLang=en#user-defined-fields-udfs) - [Automations](https://help.samaritan.com/advanced-topics?hsLang=en#automations) - [Get Help](https://help.samaritan.com/get-help?hsLang=en) - [Samaritan Import Data Tool](https://help.samaritan.com/samaritan-import-data-tool?hsLang=en) - [Messaging](https://help.samaritan.com/messaging?hsLang=en) [![Samaritan Technologies](https://help.samaritan.com/hs-fs/hubfs/Samaritan-Logo-Final-Horizontal.png?width=806&height=253&name=Samaritan-Logo-Final-Horizontal.png "Samaritan Technologies")](http://samaritan.com) samaritan.com Help Center Copyright © 2026, Samaritan