Secure Messaging

Secure Messaging provides a protected digital "envelope" for sensitive conversations.

Instead of sending private details directly through unencrypted email, this feature sends the Volunteer a notification with a secure link. To read the message, the volunteer must log in to their eRecruiter portal, ensuring that private information stays behind a password-protected wall.

Configuring Secure Messaging

To set up this feature, navigate to Administrative Options>Secure Messaging:

• Fill in all fields and click on Save before previewing your message.

• As shown, you may use mail merge fields as needed when setting this up. This will be used when the Secure Message is sent to your recipient.

• The following are the available mail merge fields:
  
• The Link to recruiter will automatically use your eRecruiter information.

Sending a Secure Message

To use this feature, when creating an email, click on Send as Secure Message from the right-hand side, as shown:

The system will then send the recipient an email notifying them that they have a secure message and provide a link to retrieve it:

The recipient will then follow the link, log into their dashboard, and then see the secured message on the screen:

More info:

• Automatic Encryption: It does not automatically turn every email into a secure one; the Coordinator must manually select the "Send as Secure Email" option in eC.

• External Replies: It does not allow volunteer to reply securely from their personal email inbox (Gmail, Outlook, etc.); they must be logged into eRecruiter to respond.

• Attachment Security: Attachments are not supported in secure emails at this time.