--- title: Add or remove users description: Follow the steps below to request that a staff member of yours be added or removed from eCoordinator once your system is live. --- [Skip to content](https://help.samaritan.com/add-or-remove-a-user#main-content) English Show submenu for translations [Submit a support request](https://help.samaritan.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.samaritan.com/tickets-view?hsLang=en) ![eCLogo.png\]](https://help.samaritan.com/hs-fs/hubfs/eCLogo.png?height=40&name=eCLogo.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a support request](https://help.samaritan.com/kb-tickets/new) - [Customer portal](https://help.samaritan.com/tickets-view) - Go to samaritan.com Go to samaritan.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Samaritan Help Center](https://help.samaritan.com/?hsLang=en) 2. [Getting Started](https://help.samaritan.com/getting-started?hsLang=en) 3. [Account Basics & Setup](https://help.samaritan.com/getting-started?hsLang=en#account-basics-setup) # Add or remove users ## Follow the steps below to request that a staff member of yours be added or removed from eCoordinator once your system is live. Adding or removing users can only be done in Samaritan's Account Management System (AMS). This is typically not accessible by the end user, so this change must be done by Samaritan staff. **Add or remove a user** To request a new eC user login, you must have enough licenses available in your account. If you need to purchase additional licenses, contact your Account Manager. You may swap out one user for another as long as you stay within your license count. Either way, follow these steps: - Submit a [Support ticket](https://help.samaritan.com/kb-tickets/new?hsLang=en) with the user's: - **First** and **Last Name** - **Email address** ⚠️ A user login cannot be created without an email address - **Username** - typically first initial + last name or email address. Note: the username must be six characters long, so first initial + last name may not be an option for individuals with short last names. - - **Role** - this controls the permissions and functions that a user can see. These are commonly named Administrator, Staff, eC Lite, or are defined by specific departments, but this varies. If you aren't sure of the Role, a team member will follow up to discuss. - The full name and email of the new user who is replacing (if applicable) Note: we never permanently delete a user in our Account Management System in case we need to reference the user's historical data. Instead, we disable them so that they cannot login. 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