To know if a volunteer will receive text messages, build a grid that shows the volunteer's email preferences.
- From the Volunteer tab, click Grid Settings
- Click +Volunteer to expand the Volunteer data fields
- Add the following fields to your Selected Columns list:
- First Name
- Last Name
- Email Preferences (Opted In)
- Text Messages Carrier
- Text Messages Number
- Primary phone
- Save the grid (optional)
- Click Save & Close
Under the Email Preferences (Opted In) field, you will see Text message which indicates the volunteer has opted in:
If the volunteer is opted in but still not receiving text messages, make sure they have selected the correct carrier and that their text message number is a valid, 10-digit mobile phone number.
Note: the volunteer must have one of the following carriers: Verizon Wireless, AT&T, T-Mobile, Sprint, Metro PCS, or Cricket.
View text message and email preferences in the volunteer profile
The same fields used to build a grid can be found in the volunteer profile, usually on the first tab (personal or main info tab):