Submit a support request

How to receive help from Samaritan Support.

Need help? Submit your request and we’ll find you a solution. Help us help you by writing a good support ticket.

More ways to get help

  • Send an email to
  • Visit our website
  • Give us a call, toll-free at 1-888-904-6060 option 4 (or locally at 801-328-3972)


8 AM - 5 PM Mountain Time (MT), Monday - Friday

On-call for emergencies after hours, weekends, and holidays


If you have an emergency we recommend you call us. It can be helpful to submit a ticket or send us an email with as much details as possible (see our article on writing a good support ticket). Why? When you call us we are going to open a ticket and document the issue. By starting that process before you call us we will already have a information to reference. Lastly, when submitting the item please type "URGENT" in the title or subject line.